Contact
Talk to the desk. A real person picks up.
Phone, email or message us. Desk hours are Mon to Fri, 8am to 6pm AEST.
Phone
1300 000 000
Mon to Fri, 8am to 6pm AEST
hello@energymerchants.com.au
Replies usually within the hour in desk hours.
Partner login
Open the portal
Upload claims and check settlement status.
Lodge a claim
Email it to the desk
Send the assignment form, compliance certificate and photos to hello@energymerchants.com.au. Not sure what is needed? See what to send with a claim.
Desk hours
When the desk is open.
| Monday | 8am to 6pm AEST |
|---|---|
| Tuesday | 8am to 6pm AEST |
| Wednesday | 8am to 6pm AEST |
| Thursday | 8am to 6pm AEST |
| Friday | 8am to 6pm AEST |
| Sat, Sun | Closed |
Settlements are processed every business day, so a cleared claim is paid within 24 hours. See how it works.
Questions
Quick answers.
How quickly will the desk reply?
During desk hours a real person usually replies within the hour. Messages sent after hours are answered first thing the next business day.
Can I lodge a claim by email?
Yes. Email the assignment form, compliance certificate and photos to hello@energymerchants.com.au, or upload them through your partner portal.
Who do I call about a claim that is already lodged?
Call the desk and ask for your account manager. If they are on another call, the desk can check claim status for you.
I am not a partner yet. Can I still ask about rates?
Yes. Ask the desk for today's rate or check the pricing page. When you are ready, start trading takes a few minutes.
Ready to get paid in 24 hours?
Sign up today. Your account manager calls with your rate card, and your first claim can be lodged this week.