Privacy policy.

Energy Merchants ("we", "us") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, our partner portal interactions and the services we provide to installers.

1. Who we are

Energy Merchants buys small-scale technology certificates (STCs), Victorian Energy Efficiency Certificates (VEECs) and related certificates from installers. Settlement is supported by our affiliate, REC Traders. You can contact us at hello@energymerchants.com.au or on 1300 000 000.

2. What we collect

Depending on how you deal with us, we collect:

• contact details, such as your name, phone number, email address and position
• business details, such as your business name, ABN, accreditation details and trading history
• bank account details so we can pay you for certificates
• certificate assignment data, including assignment forms, compliance certificates, equipment serial numbers and installation addresses
• site photos you upload to support a claim, which may show a customer's property
• technical data from our website, such as IP address, browser type, pages visited and referring site
• records of your communications with us, including calls, emails and form submissions

Installation records can include personal information about your customers. You must have the right to give it to us, and to tell your customers it is being passed on for certificate processing.

3. How we collect it

We collect information directly from you through our forms, portal, email and phone. We may also collect it from the Clean Energy Regulator, the REC Registry and REC Traders where it relates to your certificates or accreditation, and from public sources such as the ABN Lookup.

4. Why we use it

• to set up and manage your partner account
• to check, lodge and settle certificate claims, and pay you
• to verify identity, accreditation and detect fraud
• to meet our legal and regulatory obligations, including audit requests
• to respond to enquiries and provide support
• to send rate alerts and marketing, where you have opted in
• to improve our website and services

5. Who we share it with

We disclose personal information only where needed:

• Clean Energy Regulator and the REC Registry, to register, transfer and validate certificates.
• REC Traders, our affiliate, for settlement and trading of certificates.
• Service providers, including GoHighLevel (customer relationship management), Cloudflare (website hosting, security and analytics) and banking or payment providers.
• Professional advisers and authorities, where required by law or to protect our legal rights.

We do not sell personal information.

6. Overseas disclosure

Some of our service providers store or process data outside Australia, including in the United States. Where we send personal information overseas we take reasonable steps to make sure the recipient handles it consistently with the APPs.

7. Cookies and analytics

Our website is hosted on Cloudflare and may use analytics and advertising tools to understand how visitors use the site. These tools may use cookies or similar technologies. You can block cookies in your browser settings, though some features may not work as expected.

8. Marketing

We send marketing, including daily rate alerts, only if you have opted in or we otherwise have your consent. You can opt out at any time by using the unsubscribe link, replying STOP to an SMS, or emailing hello@energymerchants.com.au. Opting out of marketing does not stop service messages about your claims or account.

9. Security and retention

We use reasonable technical and organisational measures to protect information from misuse, interference, loss and unauthorised access, including access controls and encrypted connections. We keep records for as long as needed for the purposes above and to meet legal obligations, including certificate record-keeping requirements. When information is no longer needed, we destroy or de-identify it.

10. Access and correction

You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Email hello@energymerchants.com.au. We will respond within a reasonable time, usually 30 days, and may need to verify your identity first.

11. Complaints

If you think we have breached the APPs, contact us first at hello@energymerchants.com.au and we will investigate and reply in writing. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.

13. Contact

Privacy enquiries: hello@energymerchants.com.au, 1300 000 000, Mon to Fri, 8am to 6pm AEST. See also our terms of service and contact page.